Role Purpose

To support the Operations Director in the Sales and Customer Support requirements of the business.

Key responsibilities

• To interact with existing customers and potential customers as follows:

• To receive enquiries for services and to liaise with the Operations Director in respect of capability and capacity.

• To raise quotations and liaise with customers to ensure they meet the customers’ requirements.

• To research customers’ requirements and recommend capability enhancements for materials and services.

• To assist in the preparation of sales proposals and contractual documents.

• To raise sales orders.

• To finalise the price and complete sales orders, for Finance to raise the invoices.

• To prepare reports and KPIs for customers on the progress of work.

• To build customer relationships, particularly with key customers, to promote informal communication, as well as formal.

• To drive sales revenue.

• To identify and land new sales customers and opportunities.

• To develop and maintain the Company website.

• To update social media platforms such as LinkedIn, Instagram and ILS to promote the Company.

• To manage and conduct the marketing activity of the business to include attendance at exhibitions, corporate events and customer entertaining.

• To report to the QA Dept all unairworthy conditions, however revealed, for appropriate disposition.

• To comply with a safe working environment and culture, conducive to good and efficient workshop practices.

• To adhere to procedures to ensure that commercial activities are performed in accordance with the company MOE and to ensure that commercial records are maintained accurately and completely.

• To liaise with other employees to resolve issues.

Key skills/experience/qualifications

• Essential Business Studies qualification to at least Level 3

• Ability to manage their workflow with minimal supervision

• To have proven Aviation MRO Experience in a similar role

• Be happy to carry out the administration for this role

• Excellent written and verbal communication skills

• Presentation skills

• Good Office 365 skills

• Timekeeping

• Ability to represent the Company to customers, smartly and intelligently, to build rapport

• To hold a current UK driving licence

• Desired Remaining calm in a pressured environment

• Can-do attitude

Browse licensed aircraft engineer jobs, aircraft mechanic vacancies, aviation support roles, and a wide range of aviation career opportunities across the industry.

Prefer to explore everything? View all current aviation job listings here.