Maintenance Control Centre Engineer

£65,000 - £74,900

Monday – Friday (07:30 – 16:00)

Permanent

Stansted

Client Overview:

The client is the UK’s leading 3rd party MRO provider, who undertake base & line maintenance on a range of aircraft, such as, A320, A330, A350, A380, B737, B777 and B787.

Job Purpose:

The department is responsible for customer AOG’s and executing special projects safely, compliantly, and efficiently by leveraging both internal capabilities across the client’s network and trusted third-party service providers. The Maintenance Control Centre role enhances the customer experience by providing a single point of contact for all AOG-related communications and coordination activities. This centralised approach improves response times, strengthens operational oversight, and ensures a consistent and professional service delivery model. In addition, the role supports the continued development of the AOG and special projects capability, reinforcing the company's strategic position within the aviation industry and further differentiating the client as a premium MRO service provider.

Responsibilities:

• Operation Develop and deliver bespoke solutions to support customer AOG events and special project requirements.

• Produce comprehensive AOG recovery and project plans, including timelines, estimated return-to-service dates, resource requirements, and critical path activities.

• Manage AOG recoveries and special projects on a global scale, ensuring activities are executed safely, efficiently, and effectively to minimise operational disruption for customers.

• Maintain a proactive and dynamic communication process, providing timely, accurate, and regular updates to all internal and external stakeholders.

• Support the Operations Manager with the daily operation of the MCC department and supporting the day to day operation.

• Apply strong commercial awareness when making operational decisions, ensuring consideration is given to customer impact, business objectives, cost, and service delivery.

• Compliance Ensure compliance with company procedures, regulatory requirements, and approved working practices throughout all AOG recovery and special project activities.

• Maintain a strong awareness of the Company's Health & Safety policies and ensure that personnel under their supervision adhere to approved methods and safe working practices to minimise risk to personnel, aircraft, equipment, and the environment.

• Promote and uphold company policies relating to Know Your Customer (KYC), supplier approval, and third-party engagement, ensuring all activities are conducted in accordance with established governance and compliance requirements.

• Cost Recording of cost expenditure during the AOG recovery for invoicing to the customer.

• Raising purchase requisitions

• Procurement, Logistics and Administration Assist with the planning, coordination, and booking of travel, accommodation, and ground transportation to support AOG recoveries and special projects.

• Support the procurement and logistics of standard parts, consumables and expendables (C&E), tooling, and other resources required to ensure successful project delivery.

• Coordinate with internal departments and approved external suppliers to secure the resources, services, and technical support necessary to facilitate safe, efficient, and timely AOG recoveries.

Qualifications, Experience and Knowledge

Qualification & Education: • A recognised apprenticeship within the aircraft industry or similar, or

• Qualified Part66 Licence holder, or

• University degree relevant to Aircraft Engineering or aviation management, or

• Adequate working experience with a minimum of 5 years experience within the Aviation sector.

Experience and Knowledge: • Proven technical experience within the aviation maintenance industry.

• Working knowledge of aircraft maintenance planning, production planning, and resource coordination.

• Demonstrated experience in leading change initiatives and delivering operational and productivity improvements.

• Strong stakeholder management skills, with the ability to build and maintain effective relationships across internal teams, customers, suppliers, and regulatory bodies.

• Reliable, professional, and able to perform effectively under pressure while managing competing priorities in a dynamic operational environment.

Personal Attributes: • Good technical knowledge of aircraft systems and maintenance practices.

• Ability to perform effectively under pressure while responding to operational demands and time-critical situations.

• Demonstrates flexibility and adaptability when managing rapidly changing priorities and operational requirements.

• Excellent verbal and written communication skills, with the ability to engage effectively with customers, suppliers, and internal stakeholders.

• Highly organised with a structured and methodical approach to planning, coordination, and problem-solving.

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