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Amarachi Okoronkwo-Odoemena
Customer Success and Operations professional with experience in customer onboarding, relationship management, product adoption, stakeholder engagement and customer retention. Proven ability to manage end-to-end customer journeys, understand customer needs, resolve complex issues and collaborate cross-functionally to improve customer outcomes. Achieved 95%+ customer satisfaction, reduced onboarding gaps by 25% and improved customer retention by 20% through proactive engagement and effective relationship management. Proficient in Intercom, CRM platforms, Microsoft 365 and Power BI, with completed certifications in AgilePM®, APM Project Fundamentals and Change Management. Brings a consultative, customer-first approach to driving adoption, strengthening relationships and delivering long-term customer value.